Top Rated
2.0
Verified
Terrible Communication
Original Review: July 6, 2025
I booked a one and one session for my 60 yr old mother. It was her first experience ever with mushrooms. I trusted that she would be in safe hands. There was no intake call as advertised, the day of the session my mother didn’t know where to go, what time the session was or what diet she should have. She was unclear about what she was going to experience. It took several phone calls to get an answer. Not what I would have put my mother through. I don’t recommend Siddiq. The communication day of the therapy was non existent. This caused so much anxiety and frustration after she had traveled several hours, booked a hotel, organized her schedule to have this experience.
Retreat's Response: July 29, 2025
While we are sorry that the reviewer experienced such dissatisfaction with the service we offered to her mother, it is important to make clear that this entire review is based on hearsay, as the reviewer never participated in any retreat with us, nor did she have any direct interaction with us. She also made a number of factually incorrect and damaging statements that it is important to clarify. Firstly, the claim that "there was no intake call as advertised" is incorrect. Her mother called me at 10:30 pm at night 3 days before the retreat to enquire about the preparation call. I responded immediately to arrange for a call the next day at an appropriate time. The next morning we had the preparation call, during which I explained to her all the information she needed to know, including the time and place of the retreat, what clothing to wear, what and when to eat before the retreat. I communicated everything she needed to know very clearly during this intake call. The claim that "it took several calls to get an answer" to these questions is therefore incorrect. On the morning of the retreat, her mother messaged me in a state of anxiety, asking about the same questions we had already discussed during the preparation call. It seemed she had forgotten, or was confused -- both of which are common and understandable occurrences for an elderly woman to experience, especially when traveling alone to a foreign place to undergo an unknown and emotionally intense experience for the first time. I called her and patiently explained again what I had said the first time. I then went to her hotel before the retreat and again addressed her questions regarding preparation, before arranging transport for her to get to the site of the retreat. The claim that "communication on the day of the therapy was non existent" is thus incorrect.
We put a lot of care into her mother´s retreat, and this clearly felt by her. In fact, the last message her mother sent me on the day of the retreat, after she had returned to her hotel for the evening, was "Thank you for your care. Blessings for everything".
I booked a one and one session for my 60 yr old mother. It was her first experience ever with mushrooms. I trusted that she would be in safe hands. There was no intake call as advertised, the day of the session my mother didn’t know where to go, what time the session was or what diet she should have. She was unclear about what she was going to experience. It took several phone calls to get an answer. Not what I would have put my mother through. I don’t recommend Siddiq. The communication day of the therapy was non existent. This caused so much anxiety and frustration after she had traveled several hours, booked a hotel, organized her schedule to have this experience.
Retreat's Response: July 29, 2025
While we are sorry that the reviewer experienced such dissatisfaction with the service we offered to her mother, it is important to make clear that this entire review is based on hearsay, as the reviewer never participated in any retreat with us, nor did she have any direct interaction with us. She also made a number of factually incorrect and damaging statements that it is important to clarify. Firstly, the claim that "there was no intake call as advertised" is incorrect. Her mother called me at 10:30 pm at night 3 days before the retreat to enquire about the preparation call. I responded immediately to arrange for a call the next day at an appropriate time. The next morning we had the preparation call, during which I explained to her all the information she needed to know, including the time and place of the retreat, what clothing to wear, what and when to eat before the retreat. I communicated everything she needed to know very clearly during this intake call. The claim that "it took several calls to get an answer" to these questions is therefore incorrect. On the morning of the retreat, her mother messaged me in a state of anxiety, asking about the same questions we had already discussed during the preparation call. It seemed she had forgotten, or was confused -- both of which are common and understandable occurrences for an elderly woman to experience, especially when traveling alone to a foreign place to undergo an unknown and emotionally intense experience for the first time. I called her and patiently explained again what I had said the first time. I then went to her hotel before the retreat and again addressed her questions regarding preparation, before arranging transport for her to get to the site of the retreat. The claim that "communication on the day of the therapy was non existent" is thus incorrect.
We put a lot of care into her mother´s retreat, and this clearly felt by her. In fact, the last message her mother sent me on the day of the retreat, after she had returned to her hotel for the evening, was "Thank you for your care. Blessings for everything".
